:root{--bg: hsl(0 0% 100%);--fg: hsl(220 13% 13%);--muted: hsl(220 13% 95%);--muted-fg: hsl(220 9% 46%);--border: hsl(220 13% 91%);--accent: hsl(210 40% 96%);--destructive: hsl(0 84% 60%);--radius: .5rem;--mono: ui-monospace, SFMono-Regular, Menlo, monospace;--serif: ui-serif, Georgia, Cambria, "Times New Roman", serif}*{box-sizing:border-box}html,body{margin:0;background:var(--bg);color:var(--fg);font-family:Inter,system-ui,sans-serif;font-size:14px;line-height:1.5}a{color:inherit;text-decoration:none}button,input,textarea,select{font:inherit;color:inherit}h1,h2,h3{margin:0;font-weight:500}h1{font-family:var(--serif);font-style:italic;font-size:26px}h2{font-size:16px}.mono{font-family:var(--mono);font-size:11px;letter-spacing:.04em;text-transform:uppercase;color:var(--muted-fg)}.topbar{display:flex;align-items:baseline;gap:28px;padding:18px 32px;border-bottom:1px solid var(--border)}.topbar nav{display:flex;gap:20px}.topbar nav a{color:var(--muted-fg);padding-bottom:2px;border-bottom:1px solid transparent}.topbar nav a.active{color:var(--fg);border-bottom-color:var(--fg)}.topbar .spacer{flex:1}.topbar .who{color:var(--muted-fg)}.page{padding:28px 32px;max-width:1400px}.page-head{display:flex;align-items:baseline;justify-content:space-between;margin-bottom:24px}.btn{border:1px solid var(--fg);background:var(--fg);color:#fff;border-radius:var(--radius);padding:8px 14px;cursor:pointer}.btn:disabled{opacity:.4;cursor:default}.btn.ghost{background:transparent;color:var(--fg);border-color:var(--border)}.btn.ghost:hover{border-color:var(--fg)}.btn.sm{padding:5px 10px;font-size:13px}input[type=text],input[type=password],textarea,select{width:100%;border:1px solid var(--border);border-radius:var(--radius);padding:9px 11px;background:#fff;outline:none}input:focus,textarea:focus,select:focus{border-color:var(--fg)}textarea{resize:vertical;min-height:88px}label{display:block;margin-bottom:14px}label>span{display:block;margin-bottom:5px}.field-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}.error{color:var(--destructive)}.login{min-height:100vh;display:grid;place-items:center}.login form{width:360px}.login h1{margin-bottom:6px}.login p{color:var(--muted-fg);margin:0 0 24px}.board{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:0;border-top:1px solid var(--border)}.col{padding:16px 16px 40px;border-right:1px solid var(--border);min-height:60vh}.col:last-child{border-right:0}.col-head{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:14px}.col-head .count{font-family:var(--mono);font-size:11px;color:var(--muted-fg)}.card{display:block;border:1px solid var(--border);border-radius:var(--radius);padding:10px 12px;margin-bottom:8px;background:#fff;cursor:grab}.card:hover{border-color:var(--fg)}.card.dragging{opacity:.4}.card.over{border-top:2px solid var(--fg)}.card .key{font-family:var(--mono);font-size:11px;color:var(--muted-fg)}.card .title{margin:3px 0 6px;font-weight:500}.card .meta{display:flex;gap:10px;font-size:12px;color:var(--muted-fg)}.sev{font-family:var(--mono);font-size:10.5px;letter-spacing:.04em;text-transform:uppercase;padding:1px 6px;border:1px solid var(--border);border-radius:3px}.sev.stoppar,.sev.fel_i_sak{border-color:var(--fg);color:var(--fg)}.empty{color:var(--muted-fg);font-size:13px;padding:20px 0}.ticket{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:40px}.ticket-head .key{font-family:var(--mono);font-size:12px;color:var(--muted-fg)}.ticket-head h1{font-style:normal;font-family:Inter,system-ui,sans-serif;font-size:22px;margin:4px 0 12px}.desc{white-space:pre-wrap;color:var(--fg);margin-bottom:28px}.side dl{margin:0}.side dt{font-family:var(--mono);font-size:11px;letter-spacing:.04em;text-transform:uppercase;color:var(--muted-fg);margin-top:14px}.side dd{margin:3px 0 0}.side code{font-family:var(--mono);font-size:12px}.thread{border-top:1px solid var(--border);padding-top:20px}.msg{display:grid;grid-template-columns:90px minmax(0,1fr);gap:16px;padding:12px 0;border-bottom:1px solid var(--border)}.msg .who{font-family:var(--mono);font-size:11px;letter-spacing:.04em;text-transform:uppercase;color:var(--muted-fg);padding-top:3px}.msg.agent .who{color:var(--fg)}.msg .body{white-space:pre-wrap}.msg .time{font-size:11px;color:var(--muted-fg);margin-top:4px}.composer{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:end;margin-top:16px}.composer textarea{min-height:64px}.pending{font-size:12px;color:var(--muted-fg);margin-top:8px;font-family:var(--mono)}@media(max-width:1000px){.board{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket{grid-template-columns:1fr}}.chat{display:grid;grid-template-columns:200px 320px minmax(0,1fr);height:calc(100vh - 62px)}.chat-channels,.chat-threads{border-right:1px solid var(--border);overflow-y:auto;padding:16px 0}.chat-side-head{display:flex;justify-content:space-between;align-items:center;padding:0 16px 10px}.chan-desc{color:var(--muted-fg);font-size:12px;padding:0 16px 10px;margin:0}.channel{display:block;width:100%;text-align:left;background:none;border:0;padding:7px 16px;cursor:pointer;color:var(--muted-fg)}.channel:hover{color:var(--fg)}.channel.active{color:var(--fg);background:var(--muted)}.thread-row{display:block;padding:10px 16px;border-top:1px solid var(--border)}.thread-row:hover{background:var(--accent)}.thread-row.active{background:var(--muted)}.thread-row-title{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.thread-row-meta{color:var(--muted-fg);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.thread-row-time{color:var(--muted-fg);font-size:11px;font-family:var(--mono);margin-top:2px}.chat-main{display:flex;flex-direction:column;min-height:0}.chat-main-head{display:flex;justify-content:space-between;align-items:center;padding:16px 24px;border-bottom:1px solid var(--border)}.chat-main .thread{border-top:0;padding:0 24px 16px;display:flex;flex-direction:column;min-height:0;flex:1}.chat-main .msgs{flex:1;overflow-y:auto;padding-top:8px}.composer{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:end;margin-top:12px}.composer-actions{display:flex;gap:8px}.attach{display:inline-block;font-family:var(--mono);font-size:12px;margin-top:4px;border-bottom:1px solid var(--fg)}.new-channel{padding:0 16px 12px;border-bottom:1px solid var(--border);margin-bottom:8px}.new-channel input[type=text]{margin-bottom:6px}.check{display:flex;gap:6px;align-items:center;font-size:12px;color:var(--muted-fg);margin-bottom:8px}.row{display:flex;gap:6px}.ticket-form{padding:16px 24px;border-bottom:1px solid var(--border);background:var(--accent)}@media(max-width:1000px){.chat{grid-template-columns:160px 240px minmax(0,1fr)}}.proposals{margin:8px 0 4px;display:grid;gap:6px}.proposal{display:flex;justify-content:space-between;align-items:center;gap:12px;border:1px solid var(--fg);border-radius:var(--radius);padding:8px 12px}.proposal.done{border-color:var(--border);color:var(--muted-fg)}.proposal-body{min-width:0}.proposal .muted{color:var(--muted-fg);font-size:12px}.md p{margin:0 0 8px}.md p:last-child{margin-bottom:0}.md ul,.md ol{margin:4px 0 8px;padding-left:20px}.md li{margin:2px 0}.md code{font-family:var(--mono);font-size:12px;background:var(--muted);padding:1px 4px;border-radius:3px}.md pre{background:var(--muted);padding:10px 12px;border-radius:var(--radius);overflow-x:auto;font-size:12px}.md pre code{background:none;padding:0}.md h1,.md h2,.md h3{font-size:14px;font-weight:600;margin:10px 0 4px}.md strong{font-weight:600}.md a{border-bottom:1px solid var(--fg)}.md table{border-collapse:collapse;font-size:13px;margin:6px 0}.md td,.md th{border:1px solid var(--border);padding:3px 8px;text-align:left}.pending{display:flex;align-items:center;gap:8px}.pending.error{color:var(--destructive)}.dot{width:7px;height:7px;border-radius:50%;background:var(--fg);animation:pulse 1.2s ease-in-out infinite}@keyframes pulse{0%,to{opacity:.2}50%{opacity:1}}